Medical Manners
Helping healthcare providers connect with their patients and colleagues better. Simple skills any healthcare provider can do in every patient encounter. If you want to transform your medical practice, improve your patient satisfaction scores, improve your job satisfaction, improve the financials of your practice, decrease risk of medical lawsuit, improve patient outcomes, or help a clinic you manage do the above things, this podcast is for you.
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Episodes
Saturday Sep 28, 2024
Saturday Sep 28, 2024
When I was 15 I started working at the grocery store near my home. The lessons I learned from interacting with customers there taught me invaluable lessons that would go on to skyrocket my patient satisfaction scores.
Monday Sep 16, 2024
Monday Sep 16, 2024
Today we talk about how to overcome the feeling that you are being unnatural or fake as you try to implement new habits when interacting with patients. It's time to whip out a little 'deodorant' and make ourselves more tolerable to all around us!
Thursday Sep 12, 2024
Thursday Sep 12, 2024
Listening well to our patients is one of the best ways to make them feel cared for. We often gain information that we wouldn't have otherwise. Most post-visit surveys also ask the patient if they felt they were listened to. So becoming better at listening is such an important skill for healthcare providers.
In this episode we talk about 3 simple skills you can implement in any patient encounter to improve your listening:
1. Listen with your eyes & ears using batching
2. Show you are listening to understand
3. A tried-and-true skill you can use to help redirect patients who get off topic easily