Medical Manners

A Surgoen’s Viewpoints on Loss, Resilience and Growth

In this episode Katie Wyatt interviews Dr. Daniel Eiferman about his forthcoming book Cut Open and how vulnerability, curiosity, and wise use of time build trust with patients and colleagues. They discuss recovering from complications, teaching insight, and practical communication techniques to improve care.Dr. Eiferman shares surgical stories, leadership lessons, and advice for trainees on balancing personal priorities and giving discretionary effort to create high-performing teams.

5 Simple Ways to Show Humility in Health Care: Anne Grill

Host Katie Wyatt interviews Anne Grill about the role of humility in healthcare and five practical ways clinicians can connect better with patients. Anne has been helping healthcare providers improve the way they connect for years and is an expert in the field. 
They highlight concrete tactics like "tell me" statements, offering two-to-three clear options, verbalizing follow-up instructions, and involving medical assistants and family in feedback to build trust and improve care.

"I wanted to sue" - Here's why and what would have fixed it

In this episode host Katie Wyatt interviews Liz Florentino, who recounts a post‑operative encounter she believes caused prolonged, disabling injuries and the long struggle for acknowledgement, care, and justice.The conversation highlights practical lessons for clinicians—clear communication, informed consent, compassion, and patient-centered follow-up—and shows how one patient turned trauma into advocacy and recovery.

4 Things Your Medical Assistant Wishes You Would Do: Yoli Olivo MA

In this episode of The Medical Manners Podcast, Katie sits down with Yoli Olivo, a seasoned medical assistant, to uncover what every healthcare provider should know about building stronger connections with their support staff.
Yoli shares four simple but powerful things that can transform your team dynamic and your patients’ experience:1️⃣ Take time to teach and share your knowledge.2️⃣ Say hello when you walk in.3️⃣ Say thank you.4️⃣ Ask for their input.
These small acts of respect and recognition can make a big difference—not just for your team’s morale, but for the quality of care your patients receive. Tune in and learn how to create a culture where everyone feels valued and connected.

Easy Empathy: Taylor Linton OD

In this episode of the Medical Manners Podcast, host Katie Wyatt explores the transformative power of empathy in healthcare with her guest, optometrist Taylor Linton. Listeners will learn simple phrases and actions that can be implemented to easily encorpoate empathy into their medical practice. 
We'd love to hear how you make empathy easy in your medical practice! Leave a comment on the episode and let's help eachother improve.
This episode is sponsored by the Connect Better audio course - a six week audio course that teaches healthcare providers how to improve their patient satisfaction/press ganey scores. This can be accessed at www.medicalmanners.com. Use the code PODCAST for 10% off the course. 

Navigating Faith In Health Care: Kamille Fox RN

In this powerful episode of Medical Manners, I have the privilege of speaking with Kamille Fox, RN, about the importance of honoring patients' faith practices in healthcare. Kamille shares her experiences as a nurse caring for patients from diverse spiritual backgrounds, as well as her personal journey through a high-risk pregnancy complicated by severe spina bifida—one that required in-utero surgery.
Through her unique perspective as both a caregiver and a patient, Kamille offers profound insight into how faith can be a source of healing and strength. We discuss practical ways healthcare providers can support patients' spiritual needs while maintaining professional and compassionate care. Whether you're a medical professional or someone who values the intersection of faith and medicine, this episode is filled with wisdom, empathy, and inspiration.
Tune in to learn how we can foster a more holistic, patient-centered approach to healthcare—one that respects and incorporates faith when desired.

Seeing People as Their Best Selves: Dan Linford ED.D.

In this inspiring episode, I sit down with Dan Linford, former English teacher, Student Body Officer Advisor, Principal and current Superintendent of a major school district and one of the most influential mentors in my life.
Dan was my student body officer advisor when I was a senior in high school, and I’ll never forget what he used to say to us: “I try to treat you the way I think you can become, not as you are now.”
Dan lives by the powerful belief that we should refuse to see people as anything but their best selves. And when we do, something amazing happens—people often rise to meet or exceed the expectations we set for them.
This mindset isn’t just for educators—it has a place in healthcare too. In our conversation, Dan shares practical insights on how recognizing and affirming our patients’ strengths can change the trajectory of their care. When we believe in our patients, they often become more than we ever thought possible.
Tune in for wisdom, heart, and ideas you can start applying today.
The Multiplier Effect book, by Liz Wiseman, is mentioned in this podcast interview. The link to the book on Amazon is listed below:
https://www.amazon.com/Multiplier-Effect-Tapping-Genius-Schools/dp/1452271895/ref=asc_df_1452271895?mcid=ccb0b27cf77331c088989e13e6c904ed&hvocijid=5609675091466730625-1452271895-&hvexpln=73&tag=hyprod-20&linkCode=df0&hvadid=721245378154&hvpos=&hvnetw=g&hvrand=5609675091466730625&hvpone=&hvptwo=&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=9029448&hvtargid=pla-2281435175938&psc=1
 

Learning From Lawsuits: Dr. Charles Pilcher MD FACEP

Welcome to Medical Manners. This week we engage with Dr. Charles Pilcher, a seasoned emergency physician and medical legal consultant, to delve into the secrets of not getting sued. Through enlightening stories and insights, Dr. Pilcher shares his experiences with medical malpractice cases and emphasizes the pivotal role of communication in improving patient satisfaction and reducing legal risks. 
HIs newsletter, Medical Malpractice Insights: Learning From Lawsuits is a free newsletter sent out monthly. He takes a Emergency Department Malpractice case, tells what happened, what went wrong, and how we can learn from it and avoid making the same mistakes in our own medical practices. It is an incredible resource that I believe every provider sould be reading regularly. 
Subscribe to the newsletter below:
https://gem.godaddy.com/signups/da3d5902d05c4befa1ea538ddc88a6f9/join

Dealing with Frequent Fliers: Hannah Belnap-Gunn PA-C

Join us on the Medical Manners Podcast as host Katie Wyatt sits down with Hannah Belnap-Gunn, a physician's assistant who provides unique insights into the challenges of dealing with 'frequent fliers' (patient who find themselves needing to be seen in the ED or clinic on a somewhat regular basis).  Hannah shares her personal journey from being a frequent emergency room visitor due to migraines and shares lessons we as healthcare providers can learn from her experiences. 
This episode highlights the power of empathy and effective communication in healthcare, exploring how healthcare providers can enhance patient care by better understanding their stories. Hannah teaches us simples shifts we can make to help our frequent fliers feel less shame, and feel that they are human and heard. 

Sharla Sintyl: Pediatric Burn From Gasoline Fire & Managing Patients Up

In this episode Sharla Sintyl shares the terrifying experience of her 6-year-old son who accidently caught himself on fire while playing with gasoline and a lighter. As she takes us through this life-altering event, she also reveals the critical lessons healthcare professionals can learn—about the power of eye contact, the importance of physical touch, and how managing up can transform a patient’s experience. This is a conversation about more than just medicine—it’s about human connection. Stay tuned—you won’t want to miss it."